Spent about two hours on (and involuntarily off) the phone with Apple support people. I thought I'd call on the longshot chance that since my broken down Mac Mini was three months past its warranty period, they would consider giving me a discount on the astronomical (and impractical) repair costs.After being bounced back and forth between technical support and sales (and getting disconnected six different times), I ended up with customer relations. They agreed to pay for the entire cost of the repair.
Thank you Apple.
5 comments:
Three cheers for Apple, though I am sorry that it took so much time on the phone. Now you don't have to worry about whether it is worth it trying to recover the files.
So how much does that break down into per hour?
Are you suggesting I charge them for the two hours? I like that idea although with my salary I'm not sure it's worth pursuing...
Way to go! I guess it pays to ask.
Wow, that's great - I wouldn't have even thought to ask!
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